Terms and Conditions of Sale

Made-to-measure products and measurements accuracy

The majority of our products are custom-made to your individual specification. It is your responsibility to ensure that all measurements and details you provide are accurate before submitting your order. We manufacture goods precisely to the specifications you submit and are unable to accept returns or offer refunds on custom-made goods where the measurements provided were incorrect.
If you are unsure how to measure, please refer to our measuring guides on the website or contact our customer service team before placing your order — we are happy to assist.

Please note: made-to-measure and custom-made goods cannot be returned or refunded unless they are faulty or not as described. Please refer to Clause 9 for your rights.

All products are handmade and finished with industry-standard tolerances due to the nature of textile production. The following tolerances apply:

Product	Mount Type	Dimension	Tolerance
Curtains & Drapes	—	Length	±1 inch
Curtains & Drapes	—	Finished Width	1–3 inches wider than ordered width (for drape and fullness)
Blinds	Inside Mount	Width	±3/16 inch
Blinds	Inside Mount	Height	Up to ±1 inch
Blinds	Outside Mount	Width	±3/8 inch
Blinds	Outside Mount	Height	Up to ±1 inch

Products manufactured within these tolerances are not considered defective and do not qualify for return, refund, or remake.

Stock availability

All products are subject to availability. In the unlikely event that an item becomes unavailable after your order has been placed, we will contact you promptly to offer a suitable alternative or a full refund.

Our Contract With You

How we will accept your order

Once you have completed checkout and your payment has been successfully processed, you will automatically receive an Order Confirmation email. This email confirms our acceptance of your order and marks the point at which a legally binding Contract comes into existence between you and us.
Please check your Order Confirmation carefully to ensure that all details — including product specification, dimensions, fabric, lining, and delivery address — are correct. If you notice any errors, please contact us immediately at support@twopagescurtains.co.uk. If you do not receive your Order Confirmation within a few minutes of placing your order, please check your junk or spam folder before contacting us.

If we cannot accept your order

In the event that we are unable to fulfil your order — for example, because a product or fabric has unexpectedly become unavailable, because we identify an error in the price or description, or because we have reasonable grounds to suspect fraudulent activity — we will contact you promptly in writing and issue a full refund of any payment taken. We will always endeavour to offer a suitable alternative where possible.

Your order number

Your order confirmation email will include your order number. Please quote this number in all correspondence with us — it will help us assist you as efficiently as possible.

We sell primarily to customers in the United Kingdom

This website is intended primarily for consumers in the United Kingdom. If you are placing an order from outside the UK, please contact us before ordering to confirm that we can deliver to your address and to understand any applicable customs duties, taxes, or import charges, which will be your responsibility.

Price and Payment

Pricing and VAT

All prices displayed on our UK website are in pounds sterling (£) and are inclusive of UK VAT at the prevailing rate, unless otherwise stated. Delivery charges are displayed separately at checkout before you confirm your order.
We take all reasonable care to ensure that prices are correct at the time of display. In the event of a pricing error, we reserve the right to contact you before processing your order to offer you the opportunity to proceed at the correct price or cancel for a full refund.
If the rate of UK VAT changes between the date of your order and the date of dispatch, we will adjust the VAT element of your price accordingly, unless you have already paid in full before the rate change takes effect.
For most UK deliveries, duties and taxes are prepaid by TWOPAGES, meaning no additional charges are normally required upon delivery. In the unlikely event that customs authorities or the carrier request additional charges, please contact our Customer Support Team at support@twopagescurtains.co.uk before making any payment.

Accepted payment methods

Payment is due in full at the time you place your order. We accept a range of payment methods as displayed at checkout, each subject to the relevant provider’s own terms and eligibility criteria. The available payment options may be updated from time to time.
No binding contract is formed until we have received payment in full and issued an Order Confirmation.

Pricing errors

We take reasonable care to ensure that all prices displayed on the Site are correct. However, it is always possible that, despite our best efforts, some products may be incorrectly priced due to a typographical or technical error. If we identify a pricing error before your order is dispatched, we may contact you to confirm whether you would like to proceed at the correct price or cancel your order. If your payment has already been taken and we cancel the order, we will issue a full refund promptly.
Where the correct price of a product is lower than the price shown on the Site, we will charge the lower amount. Where the correct price is higher than the price shown on the Site, we will, at our discretion, either contact you for instructions before dispatching the Product or reject your order and notify you of that rejection.

Delivery

Delivery timeframes

Delivery timeframes are estimates only and are calculated from the date of your Order Confirmation. Custom-made orders require a production period before dispatch. The following estimated delivery times apply to most orders:

Product Type	Estimated Delivery Time
Fabric Swatches & Sample Books	3–7 Working Days
Ready-Made & Custom Curtains	7–14 Working Days
Bamboo Shades	16–21 Working Days
Plain Roman Shades	12–18 Working Days
Decorative Roman Shades	21–30 Working Days
Roller, Zebra, Cellular Shades & Venetian Blinds	12–18 Working Days

 

Please note that all delivery times are estimates and are not guaranteed. They may vary during peak seasons, public holidays, or due to customs processing.
If you require your order by a specific date, please contact us before ordering to confirm feasibility — we cannot guarantee delivery by a specific date unless this is expressly agreed in writing. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Express delivery may be available for selected products and destinations. Please contact our Customer Support Team before placing your order to confirm availability.

Delivery charges

The following standard delivery charges apply to curtains, blinds, and hardware:

Order Value	Standard Delivery Charge
Under £150	£19.99
£150 – £250	£14.99
Over £250	Free Delivery

 

Express delivery may be available for selected products and destinations. Please contact our Customer Support Team before placing your order.

 

Fabric Swatches & Sample Books:

• Sample Books (UK): £4.99–£8.99
• Individual Swatches: £8.99

Delivery address

We deliver to physical residential and business street addresses within the United Kingdom and most destinations worldwide. We are unable to deliver to PO Box addresses, BFPO (British Forces Post Office) addresses, or military addresses.
It is your responsibility to ensure that the delivery address you provide is accurate and complete. We are not liable for non-delivery or loss resulting from an incorrect or incomplete delivery address. Once an order has been dispatched, the delivery address cannot be changed.
Additional charges may apply if a parcel is returned due to an incorrect delivery address, repeated failed delivery attempts, or refusal to accept delivery.

Shipping carriers

We work with trusted delivery partners including DHL Express, UPS, FedEx, Royal Mail, and local delivery partners. The carrier used will depend on the destination, parcel size, and service availability.

Separate deliveries

We may deliver items in separate parcels where this is necessary for production, packaging, or logistics reasons. This does not affect your rights under these Terms.

Risk and legal ownership

The risk of loss or damage to the Goods passes to you upon delivery to the address specified in your order. Legal ownership (title) of the Goods passes to you once we have received payment in full.

Events outside our control (force majeure)

If the supply or delivery of your order is delayed or prevented by an event outside our reasonable control — including but not limited to acts of God, extreme weather, fire, flood, pandemic, strikes, industrial action, governmental restriction, supply chain disruption, or failure of third-party carriers — we will contact you as soon as reasonably practicable and take steps to minimise the impact on your order.
If the delay is likely to exceed 30 days, you may contact us to cancel your order and receive a full refund for any Goods not yet delivered.

Your Right to Cancel

Your cancellation rights depend on whether the goods are custom-made or non-customised items.

Custom-made and made-to-measure goods

As the majority of our products are custom-made to your individual specification, the statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once production has commenced, in accordance with Regulation 28(1)(b).
The following cancellation terms apply to custom-made orders:

• Cancellation within 12 hours of your Order Confirmation: eligible for a full refund, provided production has not yet commenced. Please contact us immediately at support@twopagescurtains.co.uk.
• Cancellation more than 12 hours after your Order Confirmation: a cancellation charge of 25% of the total product value will apply to cover materials, labour, and production costs already incurred. The balance will be refunded to your original payment method.
• Cancellation after production has commenced or after dispatch: we are unable to accept cancellations. Please refer to Clause 8 for your rights if the Goods are faulty or not as described.

Please carefully review all measurements, colours, fabric selections, and product specifications before placing your order.

Non-custom goods (e.g. ready-made items and accessories)

For goods that are not custom-made, you have a statutory right to cancel your order within 14 calendar days of the date on which you receive the Goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Orders may also be cancelled free of charge before dispatch for a full refund. Once an order has been dispatched, the 14-day statutory cancellation period applies.
To exercise your cancellation right, please notify us in writing by email to support@twopagescurtains.co.uk within the 14-day cancellation period, clearly stating your name, order number, and your intention to cancel. You must then return the goods to us within 14 days of notifying us, at your own cost, unless the goods are faulty or misdescribed.
Goods must be returned unused, in their original condition, with all original packaging intact. Once we have received and inspected the returned goods, we will issue a full refund — including the standard outbound delivery charge — within 14 calendar days, using the same payment method as your original purchase.
You will receive a shipping confirmation email with tracking information once your order has been shipped.

Returns, Faulty Goods, and Refunds

Your legal rights under the Consumer Rights Act 2015

We are under a legal duty to supply Goods that are of satisfactory quality, fit for purpose, and as described, in accordance with the Consumer Rights Act 2015. Your key statutory rights in relation to faulty or misdescribed goods are summarised below:

• Within 30 days of delivery: if your Goods are faulty, not as described, or unfit for the purpose for which they were sold, you have the right to reject them and receive a full refund (the ‘short-term right to reject’).
• After 30 days and within 6 months: if a fault is confirmed, we will offer a repair or replacement as a first remedy. If repair or replacement is not possible, fails, or is not offered within a reasonable time and without significant inconvenience, you are entitled to a full or partial refund.
• After 6 months from delivery: you retain the right to a repair, replacement, or partial refund, but you must demonstrate that the fault was present at the time of delivery.

ℹ  For full details of your rights, visit Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.

When we will repair, remake, replace or refund

Please contact us within 30 days of delivery if any of the following apply:

 

Manufacturing errors:

• We supplied the wrong item, used the wrong fabric, or the wrong liner type.
• The product materially differs from your original order or was manufactured incorrectly compared with the specifications confirmed at the time of ordering.

Product defects:

• The product contains a manufacturing defect.

Ready-made product issues:

• A ready-made product arrives damaged, faulty, or in the wrong colour or size. Photographs and videos may be requested to assist our investigation. Depending on the circumstances, we may repair, remake, replace, or offer a refund after negotiation. We may request that the original item be returned before a resolution is provided.

Faulty or damaged goods — how to report

If your order arrives damaged, faulty, or significantly different from what was described or ordered, please contact us within 7 days of receipt at support@twopagescurtains.co.uk. When contacting us, please:

• retain all original packaging — both outer and inner — as this may be required as evidence;
• provide clear photographs of the damage or fault, and of the packaging in the condition received;
• include your order number and a clear description of the issue.

Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015. Where a replacement is arranged for a faulty or damaged item, the replacement will be made to the same specification as your original order, including size, heading style, colour, lining, and any other customisations.

Incorrect measurements vs manufacturing errors

All products are manufactured according to the measurements submitted at the time of ordering. If incorrect measurements are provided by the customer, the order will not qualify for return, refund, or remake. If a product has been manufactured incorrectly compared with the measurements shown on the order confirmation, we will arrange a remake, alteration, or replacement at our discretion and cover the associated shipping costs.

Situations not eligible for return, refund, or remake

Returns, refunds, remakes, or exchanges will not be accepted in the following circumstances:

 

Customer ordering errors:

• The item does not fit due to incorrect measurements provided by the customer.
• The wrong item was ordered by mistake.

Change of mind:

• The customer changes their mind after dispatch.

Personal preference:

• The colour is different from personal expectations (not due to a manufacturing error).
• The fabric quality, texture, weight, or appearance differs from personal preference.
• The drapes are heavier than expected.
• The shading performance differs from personal expectations.
• The customer misunderstood product photographs or descriptions that accurately represent the item.

Delivery delays:

• The order arrived later than expected due to carrier delays.

Correctly manufactured products:

• The product matches the original order specifications and is within manufacturing tolerances set out in Clause 3.4.

Normal product characteristics — not defects

The following are considered normal product characteristics and are not manufacturing defects:

 

Fabric and colour variations:

• Colour variation caused by different fabric dye lots.
• Minor colour differences between swatches and finished products.
• Colour variation caused by adding a liner or using different liner types.
• Variations caused by monitor settings, screen displays, photography, or lighting conditions.

Natural fabric characteristics:

• Minor wrinkles resulting from packaging or transit.
• Slight pattern movement or off-grain appearance in striped, plaid, or patterned fabrics.
• Natural variations in fabric texture, weave, or finish.

Shading performance:

• Shading performance is influenced by fabric type, lining selection, installation method, room conditions, and personal expectations. Available lining options may include Privacy, Room Darkening, Blackout, and Thermal. As shading performance is subjective and can vary by environment, we recommend ordering fabric and lining samples before purchasing. Differences in perceived shading levels are not considered manufacturing defects.

Returns window for ready-made products

Ready-made products and ready-to-ship hardware may be returned within 30 days of delivery provided that:

• the item is unused;
• original tags remain attached;
• the item is in its original packaging and in resalable condition.

Items showing signs of use, installation, alteration, or damage after delivery may not qualify for a refund.

The following items are non-returnable:

• Fabric samples and sample booklets.
• Custom-made goods where the item has been produced correctly to your specification (unless faulty or misdescribed).

Return shipping costs

We do not provide prepaid return labels. Where a return is approved for reasons other than a product defect or our error, the customer is responsible for return shipping costs. Any non-refundable handling, packaging, or original delivery charges may be deducted from the final refund where applicable.
Please do not return products without prior approval. Once a return request has been approved, our Customer Support Team will provide the appropriate return address and instructions.

Refund processing

Once returned items have been received and inspected, approved refunds will be processed to the original payment method. Please allow:

• 3–5 working days for inspection.
• 3–10 working days for funds to appear in your account, depending on your payment provider.

Please note: previous purchases are not eligible for price adjustments, retroactive discounts, or refunds based on later promotions.

Exchanges

We only offer exchanges where products arrive damaged, defective, or incorrectly manufactured. Replacement products will be produced using the same specifications as the original order. Claims must be submitted within 30 days of delivery. Please retain all original packaging and provide photographs of both the packaging and product when submitting a claim.

Lost or damaged deliveries

If your order is lost or damaged during transit, please contact us as soon as possible. After reviewing the carrier’s investigation, we may provide a replacement product or a refund, depending on the circumstances.
If tracking information shows a successful delivery, customers should first check around the delivery address, with household members, with neighbours, and directly with the delivery carrier. Where proof of delivery has been provided by the carrier, additional investigation may be required before a replacement or refund can be approved.

Chargebacks and payment disputes

We are committed to resolving issues fairly and promptly. Opening a chargeback or payment dispute may significantly delay the resolution process and can take several weeks or months to conclude. We encourage customers to contact us at support@twopagescurtains.co.uk first, so we can work together to find the fastest and most appropriate solution.

Delivery Protection (Optional)

Our optional Delivery Protection service provides additional cover for eligible orders against loss, damage, and delivery issues during transit. This is a discretionary service offered by TWOPAGES and is not a regulated insurance product.

Cost

The service is available on all orders and is charged at approximately 2% of your order value.

Cover details

• Delivery Delay: a payment of £5 if your parcel is not delivered within 10 days after dispatch for UK deliveries, or 30 days after dispatch for international deliveries.
• Damage in Transit: a payment of up to the full value of the affected item(s) if products arrive damaged.
• Lost Parcels: a payment of up to the full order value if your parcel is not delivered within 30 days after dispatch for UK deliveries, or 60 days after dispatch for international deliveries.

All claims require supporting evidence (such as photographs or tracking documentation) and must be submitted to support@twopagescurtains.co.uk.

Additional terms

• Cover takes effect from the point of dispatch.
• You may cancel this service at any time by contacting support@twopagescurtains.co.uk. Once cancelled, no further claims can be made.

ℹ  This Delivery Protection service operates separately from, and does not affect, your statutory rights under the Consumer Rights Act 2015.

Our Liability to You

Our responsibility for foreseeable loss

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

Liability we cannot exclude

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;
• fraud or fraudulent misrepresentation;
• any breach of your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation;
• any liability that cannot lawfully be excluded or limited under English law.

Limitation of our liability

Subject to Clause 10.2, our total liability to you in connection with any order under these Terms shall not exceed the total amount you paid to us for the Goods in question. We shall not be liable for any indirect, special, incidental, or consequential loss, whether in contract, tort (including negligence), or otherwise.

Products for domestic use only

Our products are intended for domestic and private use only. If you use our Goods for any commercial, business, or resale purpose, we will not be liable to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity.

Trade Programme

Our Trade Programme is open to verified professionals in interior design, architecture, property development, and related disciplines operating in the United Kingdom. Trade accounts are subject to a separate application process, eligibility criteria, and additional terms and conditions.
Trade discounts are personal to the verified account holder and may not be transferred, shared, or combined with other promotional offers or discount codes. We reserve the right to suspend or terminate trade account privileges where we have reasonable grounds to believe they are being misused or that the eligibility criteria are no longer met.

Promotions, Competitions, and Discount Codes

From time to time we may offer promotions, competitions, prize draws, or discount codes. Each will be subject to its own specific terms and conditions, which will be made available at the time of the promotion. In addition, the following general terms apply to all discount codes:

• Codes are personal and non-transferable, and have no cash alternative.
• Only one discount code may be applied per order, unless expressly stated otherwise.
• Codes may not be combined with other promotional offers unless specifically stated.
• Codes are valid only during the stated validity period and cannot be applied retrospectively.
• We reserve the right to withdraw or amend any promotion or discount code at any time without prior notice.

Changes to These Terms

We may update these Terms and Conditions of Sale from time to time to reflect changes in our business practices, applicable law, or regulatory requirements. Where a change is material, we will provide reasonable notice before the new Terms take effect. The current version of these Terms will always be available on our website. Your continued use of our website and placement of orders after any changes take effect constitutes your acceptance of the revised Terms.

Disputes, Governing Law, and Jurisdiction

Our complaints process

We take all complaints seriously and are committed to resolving any concerns promptly and fairly. If you have a complaint, please contact us in the first instance at support@twopagescurtains.co.uk, quoting your order number and a clear description of your concern. We aim to acknowledge all complaints within 2 working days and to provide a substantive response within 10 working days.

Governing law and jurisdiction

These Terms and Conditions of Sale and any dispute or claim arising from them shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim. If you are resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

General

Entire agreement

These Terms and Conditions of Sale, together with our Terms of Website Use, Privacy Policy, and any other policies referenced herein, constitute the entire agreement between you and us in relation to your purchase of Goods from our website, and supersede all prior agreements, representations, and understandings.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of these Terms, which shall continue in full force and effect.

Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach shall not be construed as a waiver of any subsequent breach.

Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation, for example in connection with a sale or restructuring of our business. We will notify you in writing if this happens. You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

Third-party rights

These Terms are between you and us only. No other person shall have any right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.

Contact Us

For any questions about these Terms and Conditions of Sale, or about your order, please contact us at support@twopagescurtains.co.uk.
When contacting us, please have your order number to hand to help us assist you as efficiently as possible.